Free Shipping Free Return or Exchange on All Orders[DETAILS]

Premier Membership

Premier Membership is granted to those to help Marienbad grow.


Within the validation, members will get 10% off the price listed on our website for all items, no matter if the item is on promotion or not. That is to say, Premium Membership will get additional 10% for those items under promotion.


Please write to steven@marienbad.co for the link to obtain your Premier Membership.


How do I pay my Marienbad order?

Marienbad accepts payment by debit card or credit card, issued by all major banks. The payment is automatically processed by yourself with Authirzed.Net certified Chasepaymentech system.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary. Please note we are unable to deliver to PO Boxes.

Consumers in China, Hong Kong, Macau or Taiwan, can make payment by wechat or alipay. Please refer to our China Contact infomation or send an email to: marienbad@onglorysh.com


Does Marienbad accept and ship international orders?

Yes. We accept international orders and ship them through DHL Globalmail Packet Plus Priority (PKT).

Australian consumers please check DHL Global Parcel Direct Priority DDU (PLT).

Consumers are supposed to pay for customs duties or taxes if there are any.

Orders from China, Hong Kong, Macau or Taiwan will be shipped through SF Express.


Do I need to pay sales tax when shopping with Marienbad?

We are required by law to charge sales tax on any of our product that is shipped within New York State. Clothing sold for less than $110 per item or pair is exempt from the New York State 4% sales tax, and some localities provide local sales tax exemption as well.

The Sales Tax rate in New York State depends on where you located.

In most cases, the sales tax rate is the same within the same zip code. In some cases, several counties or cities share one zip code. In these cases, you are requested to make sure which city or county you are located in. If you are not sure what rate is in your location, please free to call our customer service for further check.

Consumers from outside of New York state are not required to pay sales tax.


Does Marienbad offer free shipping?

Yes. For all consumers within contiguous United States, Marienbad offers free DHL Smartmail Parcel (below 16 oz) Ground shipment or free DHL Smartmail Parcel Plus Ground shipment, regardless of how much your order amount is.

Marienbad also offers free shipment to consumers in China, Hong Kong, Macau and Taiwan. Shipment to these territories will be made from China by SF Express.


Is Expedited Shipment Available

Yes. Expedited Shipment is available with DHL Smartmail Parcel Expedited or DHL Smartmail Parcel Plus Expedited on consumers' option and cost.

Marienbad will work with more carriers to provide more options for our consumers.

International orders are always shipped through DHL GM Packet Plus Priority.

For consumers in China, Hong Kong, Macau and Taiwan, SF Express is always the best solution.


Does Mariebad have same day shipment service?

Yes. All product on our website is avialble for the same day free delivery to all consumers within shipping addresses below 110th Street in Manhattan, if your order is placed before 12 noon Monday through Friday. We will have a messenger to delivery your order. Currently we require this service to be confirmed with us over the phone.


How soon can I get my purchase?

It usually take 1-2 business days to process your order. Domestic orders will be shipped via DHL Smartmail Ground or DHL Smartmail Plus Ground service. The total shipping duration will be 5-10 business days. International orders are shipped via DHL Globalmail which takes up to 14 business days.

Total shipping duration to China, Hong Kong, Macau and Taiwan will be within 5 business days including processing.

Same day delivery is available for some areas in Manhattan. Please refer to "Do you have same day shipment service".


What´s Your Return or Exchange Policy?

Marienbad Believes great product plus sharp prices equals excenllent value. Marienbad guarantees that our product is free of manufacturing defects.

However, all purchases by consumers from the free shipment area may be returned or exchanged within 60 days of your original purchase, with any reasons or even it is because you've change mind. The items to be returned must be unworn, unwashed, and undamaged, with original tag and receipt.

Sorry we cannot accept any international returns.

Upon receipt of the return, the refund will be made to the original credit or debit card you used for the purchase, after deducting a $6 returning and restocking expense.

Consumers in China, Hong Kong, Macau and Taiwan are requested to return their order or item via SF Express only and on Freight Prepaid basis. 

We offer free return and free exchange on the first order placed by consumers from the free shipping areas.


Is Gift Returnable?

Yes. Refund will be made in Store Credit to your account, after deducting the shipping and restocking charges. You will be able to use your credit for your next purchase.


What shall I do if I do receive an incorrect shipment or an item with manufacturing defects?

It rarely happens. But if it does, do not worry. Please call our customer service for assistance. We will take care of you!


How to return or exchange an order or an item?

Please go to your account, and click My Orders. Find the order, and click the item you want to return or exchange. It will lead you to DHL return page. Create the return label. Pack the returned item(s) into the original poly bag, together with the original hangtag and receipt. Then seal the package, and put the return label firmly on the package. Bring the package to your nearest post office. USPS will carry the returned shipment to us.